Ten Tales Tall and True by Alasdair Gray Page B

to do something about the cold and I actually met people from upstairs who were touring the building in search of heat. I phoned Mulgrew’s office again and got Tramworth. He suggested I tell people to work harder or jump up and down in order to stay warm. I refrained from telling him this should be his job as it was his staff who were touring the building and on whose behalf I was trying to contact Mulgrew. I suppose people ask help from me instead of their own managers because I do not treat everyone with complaints as if they are troublemakers. Mulgrew appeared around lunch time. Either Tramworth did not tell him the problem or he ignored it. I caught him before he left the building a second time. He did go to the thermostat then and discovered it had been turned down from 30 to 16 degrees before he turned it up. Since only he can have turned it down how he made this mistake escapes me. During the afternoon the place slowly warmed. People were and are annoyed about this because:
    (a) The discomfort stops them working properly,making them feel useless as well as frozen.
    (b) Heating is decided by people who are outside the building, or cocooned in an office when in it.
    (c) This has been going on for years.
    2. The route to the emergency exit is as badly blocked as ever. Mulgrew is our fire safety officer as well as buildings manager, so draws an extra salary to stop that kind of thing happening. He can stop it by ordering new storage racks. I wish he was less friendly with the local fire precautions inspector. Mulgrew always knows when a thorough inspection will happen so the inspector never sees the usual state of the place. Sometimes, (like today), the inspector calls in without warning, but in that case (like today) he never looks at the emergency exit. God help us if we have a fire when a
thorough
inspection has not been scheduled.
    3. The top tread of the stairs is still as loose as when Mrs Macleod tripped and fell down them. You may remember the doctor said she was lucky not to have broken her back. Senior management seem to think a handwritten warning notice has solved the problem for the foreseeable future, but one day we might have a short-sighted visitor. The other treads also need attention.
    4. Nothing has been done about the window behind Helen Scrimgeour’s desk. Its dangerousstate was first reported a year ago.
    5. Handrail on the spiral staircase is loose.
    6. Radiators in the ladies’ loo are not turned on.
    7. Heatscreens. (Outstanding for two years.)
    8. A light in the loading bay. (Outstanding for more than two years.)
    Of course you know the reasons for the above. The directors’ offices are in the George Square depot, so they are glad to spend as little as possible on maintaining and keeping comfortable a building never noticed by the general public. Yet most of the firm’s employees work in this dirty old building, which houses the most profitable part of their business. Can Phimister and Henry Pitt not see that every hundred pounds saved on heating means that a hundred people do two thirds of the work they would normally do?
    I realize this letter is not fair to you, Lumley. The directors and senior management have put you here to protect them from this kind of information. It embarrasses them to hear about staff problems from the mouths of the staff, they do not want to know about our problems at all. We are learning to handle the new computer which, properly used, should make us more efficient.While learning we must go on handling orders and dispatches in the old way, which makes us even less efficient. Since the directors and senior management know nothing about computers they thought everything would at once improve, not get worse, as soon as they bought one, so now they are trying to avoid paying for anything else. But why does Henry Pitt insist on handling all incoming mail and send every tiny complaint straight to my staff after marking it
top priority
–
attend to