It’s not the grandest practice in the world—I’d probably earn more if I went to some smart sports center or a big hospital. But I’ve been working there ever since I qualified and can’t imagine working anywhere else. Plus, I work with friends. You wouldn’t give that up in a hurry, would you?
I arrive at nine o’clock, expecting to have the usual staff meeting. We have one every Thursday morning, where we discuss patients and targets, new therapies, the latest research, stuff like that. 24 There’s one particular patient I want to talk about, actually: Mrs. Randall, my sweet sixty-five-year-old with the ligament problem. She’s pretty much recovered—but last week she came in twice, and thisweek she’s booked three appointments. I’ve told her she just needs to exercise at home with her Dyna-Bands, but she insists she needs my help. I think she’s become totally dependent on us—which might be good for the cash register but is not good for her.
So I’m quite looking forward to the meeting. But, to my surprise, the meeting room is set up differently from usual. The table has been pulled to one end of the room, with two chairs behind it—and there’s a sole chair facing it in the middle of the room. It looks like an interview setup.
The reception door pings to signal that someone’s entered, and I turn to see Annalise coming in with a Costa coffee tray. She’s got some complicated braided arrangement in her long blond hair, and she looks like a Greek goddess.
“Hi, Annalise! What’s up?”
“You’d better talk to Ruby.” She gives me a sidelong look, without smiling.
“What?”
“I don’t think I should say.” She takes a sip of cappuccino, eyeing me secretively over the top.
What’s up now? Annalise’s quite prickly—in fact, she’s a bit of a child. She goes all quiet and sulky, and then it comes out that yesterday you asked her for that file too impatiently and hurt her feelings.
Ruby is the opposite. She’s got smooth latte-colored skin, a huge, motherly bust, and is packed so full of common sense it’s practically wafting out of her ears. The minute you’re in her company, you feel saner, calmer, jollier, and stronger. No wonder this physio practice has been a success. I mean, Annalise and I are OK at what we do, but Ruby is the star turn. Everyone loves her. Men, women,grannies, kids. She also put up the money for the business, 25 so she’s officially my boss.
“Morning, babe.” Ruby comes breezing out from her treatment room, beaming her usual wide smile. Her hair has been back-combed and pinned in a bun, with intricate twisted sections on either side. Both Annalise and Ruby are totally into their hairdos—it’s almost a competition between them. “Now, look, it’s a real pain, but I have to give you a disciplinary hearing.”
“What?” I gape at her.
“Not my fault!” She lifts her hands. “I want to get accreditation from this new body, the PFFA. I’ve just been reading the material, and it says if your staff chat up the patients you have to discipline them. We should have done it anyway, you know that, but now I need to have the notes ready for the inspector. We’ll get it done really quickly.”
“I didn’t chat him up,” I say defensively. “He chatted me up!”
“I think the panel will decide that, don’t you?” chimes in Annalise forbiddingly. She looks so grave, I feel a tickle of worry. “I told you you’d been unethical,” she adds. “You should be prosecuted.”
“Prosecuted?” I appeal to Ruby. I can’t believe this is happening. Back when Magnus proposed, Ruby said it was such a romantic story she wanted to cry, and that, OK, strictly it was against the rules, but in her opinion love conquered all, and please could she be a bridesmaid?
“Annalise, you don’t mean ‘prosecuted.’ ” Ruby rolls her eyes. “Come on. Let’s convene the panel.”
“Who’s on the panel?”
“Us,” says Ruby blithely. “Annalise and me.
I arrive at nine o’clock, expecting to have the usual staff meeting. We have one every Thursday morning, where we discuss patients and targets, new therapies, the latest research, stuff like that. 24 There’s one particular patient I want to talk about, actually: Mrs. Randall, my sweet sixty-five-year-old with the ligament problem. She’s pretty much recovered—but last week she came in twice, and thisweek she’s booked three appointments. I’ve told her she just needs to exercise at home with her Dyna-Bands, but she insists she needs my help. I think she’s become totally dependent on us—which might be good for the cash register but is not good for her.
So I’m quite looking forward to the meeting. But, to my surprise, the meeting room is set up differently from usual. The table has been pulled to one end of the room, with two chairs behind it—and there’s a sole chair facing it in the middle of the room. It looks like an interview setup.
The reception door pings to signal that someone’s entered, and I turn to see Annalise coming in with a Costa coffee tray. She’s got some complicated braided arrangement in her long blond hair, and she looks like a Greek goddess.
“Hi, Annalise! What’s up?”
“You’d better talk to Ruby.” She gives me a sidelong look, without smiling.
“What?”
“I don’t think I should say.” She takes a sip of cappuccino, eyeing me secretively over the top.
What’s up now? Annalise’s quite prickly—in fact, she’s a bit of a child. She goes all quiet and sulky, and then it comes out that yesterday you asked her for that file too impatiently and hurt her feelings.
Ruby is the opposite. She’s got smooth latte-colored skin, a huge, motherly bust, and is packed so full of common sense it’s practically wafting out of her ears. The minute you’re in her company, you feel saner, calmer, jollier, and stronger. No wonder this physio practice has been a success. I mean, Annalise and I are OK at what we do, but Ruby is the star turn. Everyone loves her. Men, women,grannies, kids. She also put up the money for the business, 25 so she’s officially my boss.
“Morning, babe.” Ruby comes breezing out from her treatment room, beaming her usual wide smile. Her hair has been back-combed and pinned in a bun, with intricate twisted sections on either side. Both Annalise and Ruby are totally into their hairdos—it’s almost a competition between them. “Now, look, it’s a real pain, but I have to give you a disciplinary hearing.”
“What?” I gape at her.
“Not my fault!” She lifts her hands. “I want to get accreditation from this new body, the PFFA. I’ve just been reading the material, and it says if your staff chat up the patients you have to discipline them. We should have done it anyway, you know that, but now I need to have the notes ready for the inspector. We’ll get it done really quickly.”
“I didn’t chat him up,” I say defensively. “He chatted me up!”
“I think the panel will decide that, don’t you?” chimes in Annalise forbiddingly. She looks so grave, I feel a tickle of worry. “I told you you’d been unethical,” she adds. “You should be prosecuted.”
“Prosecuted?” I appeal to Ruby. I can’t believe this is happening. Back when Magnus proposed, Ruby said it was such a romantic story she wanted to cry, and that, OK, strictly it was against the rules, but in her opinion love conquered all, and please could she be a bridesmaid?
“Annalise, you don’t mean ‘prosecuted.’ ” Ruby rolls her eyes. “Come on. Let’s convene the panel.”
“Who’s on the panel?”
“Us,” says Ruby blithely. “Annalise and me.
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